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F.A.Q.

 

Do you offer eye exams?

We do not offer eye exams. You will need to visit an optometrist or ophthalmologist before booking your appointment. 

 

Do you take insurance?

We are not in network with any insurance but will provide a receipt for out of network reimbursement if you have a vision insurance plan. 

 

What services do you provide?

Services include:

 - Personal styling for new optical frames and sunwear - both non-prescription and prescription

 - Re-lensing of existing frames that you still love

 - Repairs, rehab and adjustments on existing frames 

 

Where do appointments take place?

We offer services brought directly to you wherever you would like - at your home, office, cafe, etc. 

 

What do I need to have ready before my appointment?

You will need to provide a current prescription. Any style inspiration is great to have but not required. 

 

What brands do you stock?

We currently stock American Optical and Cubitts, but will always be looking to add other high quality, independent brands to expand our selection. Any recommendations on some of your favorite brands that might be difficult to find in the area are always welcome. 

 

Do you offer refunds?

Frames can be returned within 7 days, but lenses cannot be refunded as they are custom made for your prescription. 

Questions?
Reach out to us at alteredimagetn@gmail.com
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